Aurelli Shipping Policy

At Aurelli, we’re committed to getting your order to you quickly and safely. Below you’ll find important details about our shipping timelines, tracking, and international policies.

Processing & Handling

All orders are typically processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has been shipped, including your tracking information.

Shipping Timelines

United States (Domestic Shipping):

Estimated delivery: 3–7 business days.

We do our best to expedite shipments whenever possible to ensure you receive your order even sooner.

International Shipping:

Estimated delivery: 7–31 business days, depending on the destination country and customs clearance.

We will always strive to expedite international orders when possible.

⏱ Please note: delivery times are estimates and may vary due to factors outside Aurelli’s control (e.g., courier delays, weather, or customs clearance).

Order Tracking

Once your order ships, you’ll receive a tracking number via email.

You can also track your shipment directly on our website under the Order Tracking page or just click here .

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, and local taxes once they reach your country.

These charges are determined and collected by your local government, not Aurelli.

Aurelli is not responsible for any customs duties, taxes, or additional charges that may apply to your order.

Refusal to pay these fees may result in your order being held or returned; Aurelli cannot be held liable for such circumstances.

Lost, Delayed, or Damaged Packages

Aurelli is not responsible for packages that are lost, delayed, or damaged in transit once they have been handed over to the shipping carrier.

If this occurs, please contact the carrier directly with your tracking number for resolution.

We will, however, do our best to assist you in the process.

Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

Aurelli is not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.

Our Commitment

At Aurelli, we care deeply about your experience. While shipping times and customs processes are not always within our control, we will always do our best to ensure your order reaches you as smoothly and quickly as possible.